Business FAQ

How can we help you?

Browse the topics below to find answers to your questions.

Frequently Asked Questions

The Bike

Self-installation
Installation day
Periodic maintenance
Troubleshooting
Software
Accessories
Gym-wide screencasts

Admin

Serial numbers
Enterprise financing options
In-house financing
Leasing options

In-House Financing

Our partners
Impact on creditworthiness
Revolving credit options
Credit check

Software

Accessing other websites on the bike screen
Activation errors
Applying filters to the leaderboard
Badges & workout details
Bookmark, filter & sort rides
Can I pause a live screencast?
Can I view Netflix or TV?
Changing the language
Pairing your AirPods
Start a Live Chat
Changing the subtitles
Changing units of measurement
Connecting to a wired network
Connecting to a wireless network
Connecting your FitBit or other device
Delete a ride
Enable video chat
Factory reset
Heart rate zones

Lease

Term
Payment
Balloon payments
Initial deposits
Our partners

In-House Financing

Our partners
Impact on creditworthiness
Revolving credit options
Credit check