FAQ

How can we help you?

Browse the topics below to find answers to your questions.

Frequently Asked Questions

The Bike

Getting started with your bike
How to update firmware
Troubleshooting
Software
Accessories
Using the bike
Pairing your AirPods
Lifecycle Challenges
Lifecycle Playlist
Power Zones

Showrooms

Lifecycle Showrooms
Booking a showing
Accessories
Software
Live classes at a Lifecycle showroom
Booking an off-site demo
Booking a home demo

Orders

Delivery
Returns + exchanges
Accessories
Software

Software

Accessing other websites on the bike screen
Activation errors
Applying filters to the leaderboard
Badges & workout details
Bookmark, filter & sort rides
Can I pause a live screencast?
Can I view Netflix or TV?
Changing the language
Pairing your AirPods
Start a Live Chat
Changing the subtitles
Changing units of measurement
Connecting to a wired network
Connecting to a wireless network
Connecting your FitBit or other device
Delete a ride
Enable video chat
Factory reset
Heart rate zones

Membership

Account + profile
Billing + payment
Software
Accessories
Membership details

Orders

Delivery
Returns + exchanges
Accessories
Software